Recto · The starting point
What the site did before
Every legal intake question was answered fresh each time. The quality of the answer depended on who was asked and when.
Case file 03 · Family law
Day to day with legal intake, the FAQ now serves visitors and staff as the same reference. Routine explanations are handled by the page, while decisions that need judgement stay with the people qualified to make them.
Before the build
Verso · The problem
What that meant day to day
For legal intake, useful explanations sat scattered across archived threads. Training a new starter meant shadowing calls, and customers had to phone for details a page could have covered.
What we built
The recurring questions about attorney admissions and the firm's consultation process were collected into a maintained FAQ. The owner of each subject reviewed its answers, and questions needing personal advice are directed to a conversation.
- Staff-reviewed FAQ
- Topic grouping
- Named content owner
- Contact links for individual questions
Next
See this built for your firm's intake
A live walk-through with your practice areas, offices and inquiry routes on the screen, including the staff-reviewed faq work from this file. Live in 7 days from the first invoice.
Timeline
20 working days after content approval, including staff review and handover.
- Day 0
Content approved
The firm signs off the wording. The working days are counted from here.
- Build
Built and tested
The 4 items in this file, set up on the firm's own site.
- Review
Staff review
The firm's team reviews the build before handover, inside the same working days.
- Day 20
Handover
The finished work passes to the firm's team, on the last of the working days.
What changed
Day to day with legal intake, the FAQ now serves visitors and staff as the same reference. Routine explanations are handled by the page, while decisions that need judgement stay with the people qualified to make them.
The questions on the legal intake page are the ones our customers actually ask. Our answers, just more consistent than we ever managed over the phone.
Questions about this file
01How long did the family law and mediation firm build take?
20 working days after content approval, including staff review and handover. The count starts when the firm approves the content, so the firm sets the start date.
02Which plan covers work like this?
Everything used here sits inside search, answer and ai visibility and weekly detail updates, which come with every plan, from $137 a month. The build fee is invoiced only after launch.
03Why is the firm not named?
Client firms are anonymized on purpose. The case study names the kind of practice, the region and the size, and the quote is attributed to the person who gave it, with their permission.
04Does the intake on a client site give legal advice?
No. The intake asks for the details the firm needs to reply and routes the inquiry. It is not legal advice, it never comments on the merits of a matter, and submitting an inquiry does not create an attorney-client relationship. We are not a law firm, attorney or legal service provider.
Talk to the studio
From $137 a month, live in 7 days, build fee invoiced after launch. Book a demo, or email the studio and a person replies within one working day.