Recto · The starting point
What the site did before
The whole of legal intake was summed up in one vague paragraph. Visitors were left to assume what an inquiry would achieve.
Case file 06 · Business law
With legal intake, expectations now match the process before the first conversation. Calls open on the customer's situation rather than on corrections.
Before the build
Verso · The problem
What that meant day to day
When it comes to legal intake, the gap between the page's tone and the service's reality was discovered mid-conversation, every time, at the caller's expense.
What we built
Content is now organised into three plain categories: what is published, what can be requested and what requires confirmation. The page pairs attorney admissions and the firm's consultation process with a short account of an intake callback, subject to the firm's conflict review, and the business reviewed each stated limitation.
- Scope explanation
- Staff-reviewed limitations
- Request status wording
- Related reference links
Next
See this built for your firm's intake
A live walk-through with your practice areas, offices and inquiry routes on the screen, including the scope explanation work from this file. Live in 7 days from the first invoice.
Timeline
15 working days after content approval, including staff review and handover.
- Day 0
Content approved
The firm signs off the wording. The working days are counted from here.
- Build
Built and tested
The 4 items in this file, set up on the firm's own site.
- Review
Staff review
The firm's team reviews the build before handover, inside the same working days.
- Day 15
Handover
The finished work passes to the firm's team, on the last of the working days.
What changed
With legal intake, expectations now match the process before the first conversation. Calls open on the customer's situation rather than on corrections.
The wording around legal intake is more careful now. It explains what we can discuss without quietly making promises on our behalf.
Questions about this file
01How long did the business law and compliance advisory build take?
15 working days after content approval, including staff review and handover. The count starts when the firm approves the content, so the firm sets the start date.
02Which plan covers work like this?
Everything used here sits inside practice area pages and weekly detail updates, which come with every plan, from $137 a month. The build fee is invoiced only after launch.
03Why is the firm not named?
Client firms are anonymized on purpose. The case study names the kind of practice, the region and the size, and the quote is attributed to the person who gave it, with their permission.
04Does the intake on a client site give legal advice?
No. The intake asks for the details the firm needs to reply and routes the inquiry. It is not legal advice, it never comments on the merits of a matter, and submitting an inquiry does not create an attorney-client relationship. We are not a law firm, attorney or legal service provider.
Talk to the studio
From $137 a month, live in 7 days, build fee invoiced after launch. Book a demo, or email the studio and a person replies within one working day.