Recto · The starting point
What the site did before
The form behind legal intake used placeholder text as labels and responded to an incomplete submission with one generic error.
Case file 14 · Litigation and general practice
With legal intake, corrections take seconds because the form says exactly what to fix. Staff walking a customer through the page no longer have to apologize for it.
Before the build
Verso · The problem
What that meant day to day
When it comes to legal intake, errors accused without explaining. Determined visitors guessed at the problem; the rest simply gave up.
What we built
The rebuilt form keeps every label visible, reports problems in place, and preserves good answers on retry. It asks for practice area, county and safe callback time and is explicit about what is optional.
- Persistent labels
- Inline errors
- Retained field values
- Keyboard focus
- Optional-field labels
Next
See this built for your firm's intake
A live walk-through with your practice areas, offices and inquiry routes on the screen, including the persistent labels work from this file. Live in 7 days from the first invoice.
Timeline
15 working days after content approval, including staff review and handover.
- Day 0
Content approved
The firm signs off the wording. The working days are counted from here.
- Build
Built and tested
The 5 items in this file, set up on the firm's own site.
- Review
Staff review
The firm's team reviews the build before handover, inside the same working days.
- Day 15
Handover
The finished work passes to the firm's team, on the last of the working days.
What changed
With legal intake, corrections take seconds because the form says exactly what to fix. Staff walking a customer through the page no longer have to apologize for it.
I submitted the legal intake form half-empty on purpose. It told me exactly what was missing and kept the rest. Correct behaviour, at last.
Questions about this file
01How long did the litigation and arbitration firm build take?
15 working days after content approval, including staff review and handover. The count starts when the firm approves the content, so the firm sets the start date.
02Which plan covers work like this?
Everything used here sits inside intake router and pages that open instantly, which come with every plan, from $137 a month. The build fee is invoiced only after launch.
03Why is the firm not named?
Client firms are anonymized on purpose. The case study names the kind of practice, the region and the size, and the quote is attributed to the person who gave it, with their permission.
04Does the intake on a client site give legal advice?
No. The intake asks for the details the firm needs to reply and routes the inquiry. It is not legal advice, it never comments on the merits of a matter, and submitting an inquiry does not create an attorney-client relationship. We are not a law firm, attorney or legal service provider.
Talk to the studio
From $137 a month, live in 7 days, build fee invoiced after launch. Book a demo, or email the studio and a person replies within one working day.