Recto · The starting point
What the site did before
The dispute resolution practice handled legal intake through a single email-only page. Each message started a fresh guessing game about what the sender actually needed.
Case file 01 · Litigation and general practice
For legal intake, replies now start from substance rather than from questions.
Before the build
Verso · The problem
What that meant day to day
Day to day with legal intake, half of each response was spent assembling the basics. The actual answer waited on the sender replying to the follow-up.
What we built
The replacement form gathers practice area, county and safe callback time before anything is sent. Notifications arrive in a consistent layout, flag the type of inquiry and spell out that the next step is an intake callback, subject to the firm's conflict review.
- Purpose-specific fields
- Readable notifications
- Clear response expectations
Next
See this built for your firm's intake
A live walk-through with your practice areas, offices and inquiry routes on the screen, including the purpose-specific fields work from this file. Live in 7 days from the first invoice.
Timeline
10 working days after content approval, including staff review and handover.
- Day 0
Content approved
The firm signs off the wording. The working days are counted from here.
- Build
Built and tested
The 3 items in this file, set up on the firm's own site.
- Review
Staff review
The firm's team reviews the build before handover, inside the same working days.
- Day 10
Handover
The finished work passes to the firm's team, on the last of the working days.
What changed
For legal intake, replies now start from substance rather than from questions.
When a message about legal intake comes in, I can see straight away what the person needs. It is a simple fix, but we managed without it for years.
Questions about this file
01How long did the dispute resolution practice build take?
10 working days after content approval, including staff review and handover. The count starts when the firm approves the content, so the firm sets the start date.
02Which plan covers work like this?
Everything used here sits inside intake router and inquiries into your intake crm, which come with every plan, from $137 a month. The build fee is invoiced only after launch.
03Why is the firm not named?
Client firms are anonymized on purpose. The case study names the kind of practice, the region and the size, and the quote is attributed to the person who gave it, with their permission.
04Does the intake on a client site give legal advice?
No. The intake asks for the details the firm needs to reply and routes the inquiry. It is not legal advice, it never comments on the merits of a matter, and submitting an inquiry does not create an attorney-client relationship. We are not a law firm, attorney or legal service provider.
Talk to the studio
From $137 a month, live in 7 days, build fee invoiced after launch. Book a demo, or email the studio and a person replies within one working day.