Recto · The starting point
What the site did before
The site gave one form to everyone: first-time visitors and customers mid-conversation about legal intake alike.
Case file 17 · Litigation and general practice
For legal intake, the streams sort themselves. Follow-ups join their threads, and new business gets the full attention of the full form.
Before the build
Verso · The problem
What that meant day to day
Day to day with legal intake, returning contacts re-entered information the team already held. Staff then matched submissions to earlier conversations before they could answer the actual question.
What we built
The follow-up route is brief by design: a reference if available, then the question. New requests continue to collect practice area, county and safe callback time separately, and staff can tell the streams apart at a glance.
- Existing-request contact route
- Optional reference field
- Separate email subjects
- New-inquiry form
Next
See this built for your firm's intake
A live walk-through with your practice areas, offices and inquiry routes on the screen, including the existing-request contact route work from this file. Live in 7 days from the first invoice.
Timeline
10 working days after content approval, including staff review and handover.
- Day 0
Content approved
The firm signs off the wording. The working days are counted from here.
- Build
Built and tested
The 4 items in this file, set up on the firm's own site.
- Review
Staff review
The firm's team reviews the build before handover, inside the same working days.
- Day 10
Handover
The finished work passes to the firm's team, on the last of the working days.
What changed
For legal intake, the streams sort themselves. Follow-ups join their threads, and new business gets the full attention of the full form.
Our existing legal intake contacts know who they are. The site finally knows it too, and treats them accordingly.
Questions about this file
01How long did the general practice law firm build take?
10 working days after content approval, including staff review and handover. The count starts when the firm approves the content, so the firm sets the start date.
02Which plan covers work like this?
Everything used here sits inside intake router and inquiries into your intake crm, which come with every plan, from $137 a month. The build fee is invoiced only after launch.
03Why is the firm not named?
Client firms are anonymized on purpose. The case study names the kind of practice, the region and the size, and the quote is attributed to the person who gave it, with their permission.
04Does the intake on a client site give legal advice?
No. The intake asks for the details the firm needs to reply and routes the inquiry. It is not legal advice, it never comments on the merits of a matter, and submitting an inquiry does not create an attorney-client relationship. We are not a law firm, attorney or legal service provider.
Talk to the studio
From $137 a month, live in 7 days, build fee invoiced after launch. Book a demo, or email the studio and a person replies within one working day.