Case file 11 · Real estate law

Day to day with legal intake, routing is decided on the page, before anyone lifts a phone.

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Before the build

Recto · The starting point

What the site did before

The legal intake information ignored geography entirely. Contact details were listed without any hint of which one served which area.

Verso · The problem

What that meant day to day

For legal intake, every misrouted call cost two conversations. The site had the location information; it simply never connected it to the inquiry.

What we built

Each location's contact information appears next to the relevant description. When someone sends an inquiry, the chosen location travels with it, along with practice area, county and safe callback time.

  • Local contact panel
  • Location selection
  • Location-aware notifications
  • Opening hours

Next

See this built for your firm's intake

A live walk-through with your practice areas, offices and inquiry routes on the screen, including the local contact panel work from this file. Live in 7 days from the first invoice.

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Timeline

20 working days after content approval, including staff review and handover.

  1. Day 0

    Content approved

    The firm signs off the wording. The working days are counted from here.

  2. Build

    Built and tested

    The 4 items in this file, set up on the firm's own site.

  3. Review

    Staff review

    The firm's team reviews the build before handover, inside the same working days.

  4. Day 20

    Handover

    The finished work passes to the firm's team, on the last of the working days.

What changed

Day to day with legal intake, routing is decided on the page, before anyone lifts a phone.

People asking about legal intake should not need a map of our internal structure. The page now walks them to the right contact.

Elias RockwellPractice manager, Landlord and tenant law practice, Omaha, Nebraska

Questions about this file

01How long did the landlord and tenant law practice build take?

20 working days after content approval, including staff review and handover. The count starts when the firm approves the content, so the firm sets the start date.

02Which plan covers work like this?

Everything used here sits inside office and attorney pages and intake router, which come with every plan, from $137 a month. The build fee is invoiced only after launch.

03Why is the firm not named?

Client firms are anonymized on purpose. The case study names the kind of practice, the region and the size, and the quote is attributed to the person who gave it, with their permission.

04Does the intake on a client site give legal advice?

No. The intake asks for the details the firm needs to reply and routes the inquiry. It is not legal advice, it never comments on the merits of a matter, and submitting an inquiry does not create an attorney-client relationship. We are not a law firm, attorney or legal service provider.

Talk to the studio

From $137 a month, live in 7 days, build fee invoiced after launch. Book a demo, or email the studio and a person replies within one working day.