Recto · The starting point
What the site did before
The form was the main contact route for legal intake, yet the business had no clear fallback if a submission failed.
Case file 19 · Litigation and general practice
Day to day with legal intake, failure is now inconvenient rather than fatal. Visitors have a second route, staff have a test, and no one is claiming perfection.
Before the build
Verso · The problem
What that meant day to day
For legal intake, when the form broke, the site went silent in both directions: visitors could not find another route, and staff had no test to notice the failure.
What we built
A published backup method, explanatory errors and chase-up advice now surround the form. Regular checks submit genuine test inquiries covering practice area, county and safe callback time and verify arrival.
- Alternative contact method
- Useful failure message
- Form delivery check
- Staff escalation contact
Next
See this built for your firm's intake
A live walk-through with your practice areas, offices and inquiry routes on the screen, including the alternative contact method work from this file. Live in 7 days from the first invoice.
Timeline
20 working days after content approval, including staff review and handover.
- Day 0
Content approved
The firm signs off the wording. The working days are counted from here.
- Build
Built and tested
The 4 items in this file, set up on the firm's own site.
- Review
Staff review
The firm's team reviews the build before handover, inside the same working days.
- Day 20
Handover
The finished work passes to the firm's team, on the last of the working days.
What changed
Day to day with legal intake, failure is now inconvenient rather than fatal. Visitors have a second route, staff have a test, and no one is claiming perfection.
The legal intake fallback is published on the page where it belongs, and the delivery check is ours to run. Prepared beats lucky.
Questions about this file
01How long did the civil litigation and advisory practice build take?
20 working days after content approval, including staff review and handover. The count starts when the firm approves the content, so the firm sets the start date.
02Which plan covers work like this?
Everything used here sits inside managed hosting and inquiries into your intake crm, which come with every plan, from $137 a month. The build fee is invoiced only after launch.
03Why is the firm not named?
Client firms are anonymized on purpose. The case study names the kind of practice, the region and the size, and the quote is attributed to the person who gave it, with their permission.
04Does the intake on a client site give legal advice?
No. The intake asks for the details the firm needs to reply and routes the inquiry. It is not legal advice, it never comments on the merits of a matter, and submitting an inquiry does not create an attorney-client relationship. We are not a law firm, attorney or legal service provider.
Talk to the studio
From $137 a month, live in 7 days, build fee invoiced after launch. Book a demo, or email the studio and a person replies within one working day.