Recto · The starting point
What the site did before
The legal intake page worked nine to five. Interest arriving at eight in the evening met a silent office and a bare form.
Case file 13 · Business law
For legal intake, the team starts the day with organised requests, while visitors understand that a human response is still pending.
Before the build
Verso · The problem
What that meant day to day
Day to day with legal intake, overnight inquiries were long on enthusiasm and short on usable detail. The first hour of each day went on assembling the queue rather than working it.
What we built
The out-of-hours route now records practice area, county and safe callback time, states normal response times and explains the path to an intake callback, subject to the firm's conflict review. Automated acknowledgments are labelled as automated.
- After-hours request form
- Staff response window
- Morning request summary
- Clear acknowledgment
Next
See this built for your firm's intake
A live walk-through with your practice areas, offices and inquiry routes on the screen, including the after-hours request form work from this file. Live in 7 days from the first invoice.
Timeline
10 working days after content approval, including staff review and handover.
- Day 0
Content approved
The firm signs off the wording. The working days are counted from here.
- Build
Built and tested
The 4 items in this file, set up on the firm's own site.
- Review
Staff review
The firm's team reviews the build before handover, inside the same working days.
- Day 10
Handover
The finished work passes to the firm's team, on the last of the working days.
What changed
For legal intake, the team starts the day with organised requests, while visitors understand that a human response is still pending.
The legal intake route after hours sets fair expectations. People leave the details we need and know when to expect us.
Questions about this file
01How long did the commercial contracts practice build take?
10 working days after content approval, including staff review and handover. The count starts when the firm approves the content, so the firm sets the start date.
02Which plan covers work like this?
Everything used here sits inside intake router and inquiries into your intake crm, which come with every plan, from $137 a month. The build fee is invoiced only after launch.
03Why is the firm not named?
Client firms are anonymized on purpose. The case study names the kind of practice, the region and the size, and the quote is attributed to the person who gave it, with their permission.
04Does the intake on a client site give legal advice?
No. The intake asks for the details the firm needs to reply and routes the inquiry. It is not legal advice, it never comments on the merits of a matter, and submitting an inquiry does not create an attorney-client relationship. We are not a law firm, attorney or legal service provider.
Talk to the studio
From $137 a month, live in 7 days, build fee invoiced after launch. Book a demo, or email the studio and a person replies within one working day.